Returns & Exchanges
At VT COSMETICS, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we accept returns of unopened items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the unused products in their original box, ensuring all seals are intact to qualify for a full refund or exchange.
Ship to VT Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing