Frequently Asked Questions
Everything you need to know about VT COSMETICS and your skincare journey.
Are VT COSMETICS products suitable for sensitive skin?
Yes, many of our products, including the Cica line, are specifically formulated with soothing ingredients like Centella Asiatica to calm and protect sensitive skin. However, we always recommend a patch test before trying new active formulas.
How long does international shipping take?
Standard international shipping typically takes between 7 to 14 business days depending on the destination country and customs processing times.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are your products cruelty-free?
VT COSMETICS is committed to ethical beauty standards. We do not test our finished products on animals.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.